Dean Team of St. Louis Update: Just Say No!

Continuing the saga of the cracked wheel on the 2009 Volkswagen Tiguan…

Dean Team’s sales manager, David Zor finally returned my phone call today. He immediately apologized for the fact that it took him 7 business days to return my phone call. He told me that he spoke with the repair manager, Randy Carson. He asked what I was planning on doing. I told him that I was planning on taking my business to another dealership and that he would probably never hear from me again. His exact words were “Ok. Thank you.”

The conversation was about to end when I couldn’t help myself but to ask: “Is this course of action OK with you?” He said that it wasn’t but that they weren’t going to take the hit on this repair. I reiterated the fact that, other than the fact that the car wouldn’t start, it was fine and not shaking until after the repair techs got through with it. I asked him if there was even a remote possibility of the fact that it was damaged on the lot. Acting like a typical sales man, he replied that his service techs were “the best in the state; no one else comes close; and that if one of them had damaged the car, they would have been professional enough to fess up to it.”

Well, with all due respect, no, they wouldn’t have. In this job climate who would honestly risk their job but saying that they damaged a customer’s car? And are these the same spectacular service techs who tried to rip off my wife by selling her an oil change that they knew she didn’t need?

He said there was nothing more that he could do, and we hung up.

10 minutes later, I filed an online complaint with Missouri’s Better Business Bureau Auto Line Complaint Website. Tomorrow I will send out emails about Dean Team to our mailing list, and will send these blog posts via mail to Mr. Dean. Let’s see what happens (if anything).

You know what the craziest part about all of this is? They never even once offered to fix the problem at a reduced cost. Forget about not even acknowledging even the most remote possiblity that this could  have been thier fault. After all of the people I had talked to, you’d think they would have at least called it down the middle and just charged me for the parts. Nope, all I got was a great big shaft.